Privacy Policy
Who we are and which apps this covers
This Privacy Policy is issued by Sanad RSA (trading as / branded Clicks), the developer and legal entity responsible for the Google Play listings below and for the personal data described in this policy.
It applies to these Android applications:
- Sanad Technician (also branded in-app as Clicks Technician), Google Play package com.clicks.tech — the technician / roadside dispatch app
- Clicks (customer app; package com.roya.clicks_user) — the customer roadside-assistance and service-request app
Website: https://admin.clicks.qa
Privacy policy (canonical URL):
https://admin.clicks.qa/privacy-policy.html
Introduction
Sanad RSA ("Clicks", "we", "us") operates the Sanad Technician and Clicks customer mobile applications and related roadside-assistance dispatch services. This Privacy Policy explains how we access, collect, use, store, and protect personal information when you use either app and the associated platform.
Information we collect
Depending on which app you use and how you use it, we may collect:
- Account information: name, phone number, email, profile photo, vehicle details, and login credentials.
- Location data: precise GPS coordinates from your device (for example, to place a service/SOS request or to dispatch and navigate technicians).
- Job and activity data: requests, job status, timestamps, photos, notes, payments/earnings where applicable, and service history.
- Device and app data: device model, operating system, app version, push notification token, and diagnostic logs needed to operate the service.
Location data — including background location (technician app)
The Sanad Technician app (com.clicks.tech) requests access to your device location,
including background location (location when the app is closed or not in use), when you set
your status to Online or while you have an active job.
We collect technician location data to:
- Display your position on the dispatch Live Map for operations staff
- Assign nearby jobs and provide turn-by-turn routing to job sites
- Update job progress (for example, en route, arrived, started) when required by the workflow
- Verify proximity to a job location when starting certain jobs
Location is not collected continuously when you are Offline and have no active job. You can stop background location collection at any time by going Offline in the app or by revoking location permission in your device Settings.
During an active job, a technician’s live location may be visible to Sanad RSA / Clicks operations staff and to the customer assigned to that job. We do not sell location data to third parties.
Location data (customer app)
The Clicks customer app (com.roya.clicks_user) may request
foreground / while-in-use location so you can set a pickup or service location,
request roadside assistance (SOS), and see technician progress on a map. The customer app does
not request background location access.
How we use personal information
- Authenticate you and manage your customer or technician account
- Create, dispatch, assign, and support roadside assistance and service requests
- Send operational notifications (for example, job updates, technician arrival, or urgent alerts)
- Process payments, earnings, activity records, and customer support requests
- Improve reliability, security, and fraud prevention
- Comply with legal obligations
How we share information
We share personal information only as needed to operate the service:
- Sanad RSA / Clicks operations staff — dispatch, support, and safety monitoring
- Customers and technicians — limited job-related details needed to complete a request (such as name, vehicle, and live location during an active job)
- Service providers — hosting, maps, SMS/OTP delivery, and push notification providers under contract
- Legal requirements — when required by law or to protect rights, safety, and security
We do not sell your personal information.
Data retention
We retain account and job records for as long as your account is active and as needed for legal, accounting, and operational purposes. Location history associated with jobs is retained according to operational and legal requirements, then deleted or anonymized when no longer needed.
Security and data handling
We protect personal and sensitive data using industry-standard safeguards, including:
- Encrypted connections (HTTPS/TLS) for data in transit between the apps and our servers
- Access controls limiting employee access to production systems on a need-to-know basis
- Authentication and authorization for customer, technician, and admin accounts
- Monitoring and logging to detect abuse, outages, and unauthorized access
- Secure storage of credentials and service keys in protected server environments
No method of transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately.
Your choices and rights
- Manage notification and location permissions in your device Settings
- Technicians: go Offline to stop live location sharing when you are not working
- Update profile and vehicle information in the app
- Request account deletion through the app, via https://admin.clicks.qa/account-deletion, or by contacting support
Children
Our apps are intended for adults using roadside-assistance and related services and are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date and version number below indicate the current version. Material changes will be communicated through the apps or our website.
Contact us
For privacy questions or requests related to Sanad Technician
(com.clicks.tech) or Clicks (com.roya.clicks_user), contact:
Sanad RSA (developer / legal entity; also operating as Clicks)
Email: support@sanad.qa
Web: https://admin.clicks.qa